Shipping and Returns Policy

An item may be returned for a refund or exchange as long as it is within 14 days of the receipt that is emailed out. The item must be in the original unused condition as originally shipped to the customer. Please include the name you used when you placed the order on all returns and you will be refunded to the card you used when placing your order. Refunds take up to 5-10 business days to hit your account. If you would like to exchange an item, please let us know what size you would like to exchange for on the card that was shipped with your items. \n All returns can be sent to the return address on your shipment or address on the insert card.\n ### Shipping

Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs, unless the item has arrived damaged**. All refunds will be for the price of the item purchased and tax (if applicable), but not the cost of shipping.

**If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for the purchase including shipping fees.

Arrival Time

After you place an order it will be processed within 24 hours unless on a non-business day (Saturday or Sunday, in that case your order will be processed the following business day). Domestic orders can arrive in 5-10 business days, and international orders between 14-21 business days.

ControlPad is not responsible for any lost or stolen packages once delivered.

If you have any other questions concerning your order feel free to contact us at info@controplad.com.

Privacy Policy

Effective January 1, 2016

ControlPad is committed to protecting your privacy and utilizing technology that gives you the most powerful, safe, on-line experience available. We want to assure you that when ControlPad asks for consumer information, it's done with the goal of improving our relationship.

The following statements will help you understand how we collect, use and safeguard information you provide to My ControlPad.

Internet Specific Information

Information Collection and Use

When you browse ControlPad website, you do so without revealing your identity. Personal information, including email address, is not collected without your awareness. For each visitor to our website, our servers recognize the website you came from.

In the order capture process, ControlPad may track the order preferences of visitors to our website. Information tracked and retained by My ControlPad is generic and not individually identifiable. This is accomplished through cookies. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. A cookie may contain information (such as unique session ID), that is used to track the pages of the sites youve visited. We use cookies but do not store personally identifiable information in your cookies. ControlPad’s website uses cookies in order to improve your shopping experience. This information helps us serve you better by keeping track of your order as you shop at our site and it helps us by improving our site design.

Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can use the majority of the features within our sites. Identifying Information You Choose to Provide

At times, ControlPad may request that you voluntarily supply personal information for purposes such as correspondence, success tracking, site registration, making a purchase, participating in an on-line survey or employment opportunities. If you elect to participate, ControlPad may require personally identifiable information, including your name, mailing address, phone number, bank information, credit card information or email address. When you submit personal information to My ControlPad you understand and agree that as allowed by contract ControlPad may access, store and use your information. Information you provide will be safeguarded to strict standards of security and confidentiality. Because ControlPad recognizes and appreciates the importance of responsible use of the information you choose to provide, we do not share email addresses.

Security of Information. Security measures are in place on the ControlPad website to protect against the loss, misuse and alteration of the information under our control. We offer industry-standard security measures available through your web browser. When you are on our website, the information you provide is encrypted and scrambled en route and decoded once it reaches ControlPad. Please remember that email, which is different from the encrypted sessions above, is not secure. Therefore, we ask that you do not send confidential information such as social security or account numbers to us via unsecured email. Such communications should be sent to us by postal mail or phone.

ControlPad takes steps to require that its vendors, consultants, suppliers, and contractors we hire observe our Privacy Policy with respect to security and the collection, use and exchange of our consumers’ individual consumer information. They are expected to abide by the Privacy Policy when conducting work for us.

Children Visiting our website. Our website is directed at adult consumers and guests. However, children may access our website and provide information. They may request information concerning our products and services and attempt to order certain products and services. Should children access our website, we are confident that parents will not judge any of the information provided as objectionable for viewing. If you are under 18, you may use the ControlPad website only with the involvement of a parent or guardian.

Other Websites Linked to ControlPad. ControlPad is not responsible for the content or information practices employed by sites linked to or from our website. In most cases, links to non-ControlPad websites are provided solely as pointers to information on topics that may be useful to the users of the ControlPad website.

General Business Practices Disclosure of Individual Consumer Information. We are committed to protecting your private information. ControlPad uses the information collected from you to process orders and to provide a more personalized shopping experience. ControlPad may also use your information to communicate with you about products, services, and promotions in the future. For the purposes of check verification and fraud prevention, ControlPad will provide data about our consumers to reputable reference sources and clearinghouse services. The information we gather may be used to protect consumers, employees and property against fraud, theft or abuse; to conduct industry or consumer surveys; and to maintain good consumer relations.

ControlPad does not share email addresses, or any other information with vendors outside out company.

Choice to Opt-Out. ControlPad provides consumers the opportunity to opt-out of receiving unsolicited mail from ControlPad. You may opt-out by emailing us using the “Contact Us” tab on the home page and expressing your request. You may also make this request by any other communication option listed below under ControlPad

Correct/Update/Access. ControlPad is committed to ensuring that the information we obtain and use about consumers is accurate. You can help us maintain the accuracy of information previously provided or information we may have collected by informing us of changes or modifications through the Contact Us tab on the home page. ControlPad service representatives are trained to answer consumer questions, and to give consumers reasonable access to the information we have about them.

Enforcement. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the confidentiality of information. These reviews are conducted by internal staff, internal auditors who report directly to the Board of Advisors, external auditing and accounting firms and government regulators. Included in these self-assessments and examinations are reviews of the controls and safeguards related to consumer privacy described in our Privacy Policy.

Privacy Policy Changes. We may change our privacy policy at any time. Any changes to the privacy and security policy will be posted on this website so that you are aware of the information we collect, how we use it, as well as the latest updates on how we maintain the secure portions of our website.

You’re Acceptance of These Terms. By purchasing products or services from ControlPad or using the ControlPad website, you consent to the Privacy Policy for ControlPad. If you do not agree with this policy, please do not purchase from us and do not use our site. We reserve the right, at our discretion, to modify the ControlPad website following the posting of changes to these terms. Purchase of products or services or use of the ControlPad website indicates your consent to accept such changes.

Contacting ControlPad. Should you have any questions or comments regarding the products or services of ControlPad or this website, please feel free to contact us using the Contact Us tab on the website homepage or by emailing us at: info@controlpad.com